If you’ve signed up with Junara, we’ll take it from here. This guide explains what to expect as we transfer your email account and how to manage your subscription. You’ll also find out how to access your email and get support before and after the transfer.
What happens after I sign up?
1. Keep using your email as usual
We’ll prepare your transfer behind the scenes. There’s no need to change your email settings.
2. Look out for our transfer confirmation email
We’ll send you a confirmation email to let you know that Junara is now providing your email service.
Where can I manage my Junara subscription?
Once you’ve completed your sign-up and payment, you can manage your Junara subscription in My Account, even before your email account has been transferred.
This is where you can view your plan, update your payment details, and manage how you sign in and protect your account.
Do I need to do anything while I’m waiting?
No. Keep sending and receiving emails as usual while we prepare your account for transfer. You don’t need to change your email settings or arrange the transfer yourself.
Your email account won’t necessarily transfer straight after sign-up or the same day. We first prepare your account to help the transfer go smoothly. The time this takes can vary between accounts.
Once your transfer begins, it is usually completed within a few minutes, so you are unlikely to notice any interruption. We’ll email you when it’s complete.
How will I know when my email account has been transferred?
When your transfer is complete, we’ll send you an email with the subject line, “Your email account has been transferred”.
How do I access my email after the transfer?
If you use an email app
You can continue using your favourite email app (e.g. Microsoft Outlook, Apple Mail, or Samsung Mail).
Important: Keep the password already saved in your email app. This is an app-specific password, which is separate from your Junara webmail (and My Account) password.
Read our support article to learn more about app-specific passwords.
If you use webmail
Once you receive an email confirming that your email account has been transferred, you can access Junara webmail by going to junara.com and selecting Sign in.
Tip: Watch our webmail how-to videos for step-by-step instructions on using Junara webmail.
Who should I contact for sign-up or billing support?
Contact Junara Support if you need help with:
• Signing up with Junara;
• Your Junara subscription or plan;
• Payments or billing; or
• My Account.
Who should I contact for technical support?
Before your email account is transferred, contact your current email provider.
After your email account is transferred, contact Junara Support.
